Return Policy

Last Updated: July 2026

At Endtrading.com, operated by E & D Trading, Inc., we stand behind the products we sell and strive to provide a clear and fair return process. Please review this policy carefully before making a purchase.

1. 30-Day Return Window

Eligible products may be returned within 30 days of the date the order is delivered.

2. Eligible Returns

Returns are accepted for eligible defective and non-defective products.

To qualify for a return, the product must:

• Be unused, uninstalled, unmodified, and in its original condition
• Be returned in its original packaging
• Include all accessories, manuals, cables, components, and other included materials
• Include proof of purchase
• Have an approved Return Authorization before being shipped back

3. Non-Returnable Items

The following products are not eligible for return:

• Special-order items, which are final sale
• Clearance or final-sale items
• Products that have been installed, used, programmed, modified, damaged, or altered
• Products returned without the original packaging
• Products missing accessories, manuals, cables, components, or included materials
• Products returned more than 30 days after delivery

4. Return Authorization Required

All returns must be approved in advance.

Please contact Endtrading.com to request a Return Authorization before shipping any product back. Returns sent without prior authorization may be refused or returned to the sender.

Returns are accepted by mail only.

5. Return Shipping Costs

Customers are responsible for return shipping costs for non-defective returns.

If the product received is defective, damaged in transit, or different from the product ordered, Endtrading.com will provide instructions regarding return shipping, replacement, or refund.

Original shipping charges are non-refundable unless the return is caused by an error by Endtrading.com.

6. Restocking Fee

A 20% restocking fee will be deducted from the refund for eligible non-defective returns.

The restocking fee will not apply when the product is confirmed to be defective, damaged in transit, or shipped incorrectly by Endtrading.com.

7. Refunds

Once the returned product is received and inspected, we will notify you whether the refund has been approved.

Approved refunds will be issued to the original payment method within 7 business days.

Your bank, credit-card company, or payment provider may require additional time to post the refund to your account.

8. Damaged, Defective, or Incorrect Products

Please notify us within 48 hours of delivery if:

• The product arrives damaged
• The product is defective
• You receive a product different from the one ordered

Please include photographs of the product, packaging, shipping label, and any visible damage.

We will review the issue and provide instructions for a replacement, return, or refund.

9. Exchanges

Exchanges are accepted within 30 days for eligible, unused, non-special-order products, subject to product availability.

All exchanges require prior approval and a Return Authorization.

Customers are responsible for return shipping costs and any difference in product price unless the exchange is required because the product was defective, damaged in transit, or shipped incorrectly.

10. Contact Us

For return requests, exchanges, or questions about this policy, please contact us:

Endtrading.com
Operated by E & D Trading, Inc.
Email: support@endtrading.com
Phone: (877) 922-6707